questions?

Do you take insurance?

No. Due to the extended time and care we give to each patient, we have decided not to contract with insurance companies. Full payment is expected at the end of each visit.

Why a cash-based practice?

The quality of your health care is limited and dictated by insurance companies. By not getting into contracts with insurance companies, we can completely control the type and quality of care that each patient needs. Insurance companies discourage taking time to listen and understand the complexity of the issues each patient has. They are also extremely selective about what clinical activities are covered.

More Comprehensive, Individualized

Healthcare is not “one size fits all.”  Each child is different and not having to work under the confinement of insurance, we are able to provide more comprehensive testing, take more time with patients, and individualize our approach.  We can provide high-quality healthcare tailored to the needs of your child.

Our Patients See Better Health Outcomes

More time with the patient allows us to get to know your child better. With in-depth testing and no limitations on the type of testing or time, more treatment options are available.  We are able to combine the best of both Western and Alternative medicine to produce better results.

Will my insurance reimburse appointments with Dr. Ruiz?

We will provide you with an itemized superbill that will include appropriate diagnostic (ICD) and treatment (CPT) codes that you can submit to your insurance company for reimbursement after you have made payment to our office. Many insurers provide reimbursements for an “out-of-network” provider but this will vary depending on your specific plan.  If you have a PPO insurance plan and have met your deductible, it is likely that a large percentage of the charges will be reimbursed to you at the out-of-network rate. You can usually obtain claim submission forms on the website of your insurance carrier. In addition, services may be applied towards qualified medical expenses if you have a Health Reimbursement Account (HRA) through your employer or Health Savings Account (HSA).

Can Dr. Ruiz function as a primary care doctor?

In addition to her consulting practice, Dr. Ruiz is skilled in treating acute medical conditions and can serve as your child’s primary care physician using Integrative Medicine modalities.

I have a follow-up appointment scheduled. When should I complete the ordered test(s)?

Lab work obtained through regular labs (LabCorp or Quest) should be done at least 2 weeks prior to your scheduled appointment. Specialty lab tests should be completed at least 4 weeks prior to your appointment.

Will recommended laboratory testing be covered by insurance?

If you have a PPO, tests that are ordered from conventional labs such as Quest, LabCorp, or West Pacific should be covered at your contracted rate. For specialized laboratories, fees are paid by the patient directly.  The costs of these tests vary and Dr. Ruiz exercises her best medical judgment when ordering testing to keep costs as low as possible.

What is your Vaccine policy?

We offer a Vaccination Schedule customized to your child's needs.

A Vaccination Consult for new patients is an hour and includes:
-  discussing and understanding in depth the medical history of your child
- a vaccine schedule that spaces the vaccines out, minimizing possible shock and reactions to your child’s body
- a letter for the school clarifying that your child will be receiving the CDC/AAP required vaccinations, therefore it is not an exemption of any kind
- recommended supplements before and after the vaccine to boost immunity and better acclimate to the impurities found in vaccines.

We don’t carry vaccines in the office. Since they are a covered benefit under your insurance plan and Dr. Ruiz is an out-of-network provider, you will be able to receive your immunizations through an in-network provider or a CVS Minute Clinic.

What are your telephone policies?

We request that all non-urgent telephone calls during business hours (Monday – Friday, 9am-5pm) be limited to brief matters that cannot wait until your next appointment, and would be better served with a scheduled in-office appointment. If it takes you more than a couple of minutes to compose your message, it is likely best for you to schedule an appointment to discuss these matters with Dr. Ruiz.

Common situations that do not need an appointment include:

  • Simple questions that do not require a new diagnosis, change in treatment plan or any additional follow-up, paperwork, referrals, or prescriptions
  • Brief requests for clarification on labs, dosing and treatment plans from a previous office visit
  • Brief questions regarding possible reactions to supplements or treatments
  • Prescription refill requests for medications prescribed by Dr. Ruiz

This applies to the Patient Portal communications as well.

We are available to you for urgent after-hours calls that cannot wait until the next business day.
All urgent after-hours calls are billable at a rate of $50 and will be charged to your credit card on file.
After hours are weekdays 5pm – 9am, weekends and holidays all day, including the day after Thanksgiving.
Dr. Ruiz can be reached at  
951-587-5537.

Do you offer Telemedicine?

Dr. Ruiz offers remote consultations through video conferencing.

What do I do in the event of an urgent emergency situation when the office is closed?

If you have an emergency, always dial 911 for immediate help.  

We recommend the Rancho Springs Medical Center ER in Murrieta for pediatric patients.
Their number is 951-696-6161.

If your medical situation is urgent, you can go to any Urgent care for services.

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29995 Technology Drive, Suite 203
Murrieta, CA    92563

© 2019   Wellness Center for Integrative Pediatrics.   This website is not intended to diagnose, cure, or treat medical conditions, nor is it to be used as a substitute for advice from a qualified health practitioner.
The purpose of this website is informational only. If you need medical advice, please consult directly with Dr. Ruiz or another qualified health practitioner directly.